1. About MaaCare

MaaCare is a brand that sells natural herbal hair care and personal care products made from pure Ayurvedic ingredients. We operate exclusively within India. All orders are accepted, processed, and fulfilled from India, and our services are intended solely for customers located in India.

2. Eligibility

• You must be at least 18 years of age to place an order on our website.
• You must be a resident of India with a valid delivery address within India to purchase from us.
• By placing an order, you confirm that the information you provide is accurate, complete, and current.

3. Products and Availability

All products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without prior notice.

• Product images are for illustrative purposes only. Actual product colour or packaging may slightly vary.
• Our products are made from natural and Ayurvedic ingredients. Results may vary between individuals. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
• If you have a known allergy or skin condition, please review the ingredient list carefully before purchasing. Consult a doctor if needed.

4. Pricing and Payment

• All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time. The price applicable to your order is the price shown at the time of checkout.
• Payment must be made in full at the time of placing an order. We accept major payment methods available through our payment gateway.
• In the event of a pricing error on our website, we reserve the right to cancel the order and issue a full refund.

5. Shipping and Delivery

• We ship exclusively within India. Orders to addresses outside India will not be accepted.
• Estimated delivery times are provided at checkout and are indicative only. Actual delivery timelines may vary due to courier delays, public holidays, or circumstances beyond our control.
• Once an order is dispatched, a tracking number will be shared with you via email or SMS.
• MaaCare is not liable for delays caused by the courier partner, incorrect addresses provided by the customer, or force majeure events.
• Risk of loss and title for products passes to you upon delivery to the address provided at checkout.

6. Returns, Refunds, and Cancellations

• We accept returns only for products that are damaged, defective, or incorrectly delivered. Return requests must be raised within 48 hours of delivery with supporting photographs.
• Due to the nature of personal care and consumable products, we do not accept returns for change of mind or if the product has been opened or used.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Order cancellations can be requested before the order is dispatched. Once dispatched, the order cannot be cancelled.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.
• Please notify us immediately if you suspect any unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.

8. Intellectual Property

All content on this website — including logos, product images, text, graphics, and branding — is the intellectual property of MaaCare and is protected under applicable Indian copyright and trademark laws. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our express written permission.

9. Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose or in violation of these Terms
• Submit false, misleading, or fraudulent orders or information
• Attempt to gain unauthorised access to any part of our website or systems
• Use automated bots, scrapers, or tools to extract data from our website
• Post or submit content that is offensive, defamatory, or infringes the rights of others (e.g., in product reviews)
• Resell or commercially exploit products purchased from MaaCare without authorisation

10. Limitation of Liability

To the maximum extent permitted by law:

• MaaCare shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
• Our total liability to you for any claim shall not exceed the amount paid by you for the specific order giving rise to the claim.
• We do not guarantee that our website will be available at all times, error-free, or free from viruses or other harmful components.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please read it carefully to understand how we collect and use your personal information.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last updated" date. It is your responsibility to review these Terms periodically. Continued use of our website after any changes constitutes your acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Sale of Goods Act, 1930. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us: