1. Information We Collect

We collect information you provide directly to us as well as information generated automatically when you use our website.

2. How We Use Your Information

• To process, fulfil, and ship your orders
• To send order confirmations, shipping updates, and delivery notifications
• To create and manage your account
• To respond to your customer service requests and inquiries
• To send you promotional emails and offers — only if you have opted in
• To improve our website, products, and overall shopping experience
• To detect and prevent fraud, abuse, or unauthorised access
• To comply with applicable legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Logistics partners: We share your name, address, and phone number with Shiprocket and associated courier partners solely to deliver your orders.
• Payment processors: Your payment information is handled by our payment gateway provider in accordance with PCI-DSS standards.
• Service providers: We work with trusted third parties (e.g., email, analytics, cloud hosting) who process data only on our behalf and under strict confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or to protect the rights, safety, or property of MaaCare, our customers, or others.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your cart, keep you logged in, and understand how visitors use our site.

• Essential cookies: Required for the website to function (e.g., session management, cart).
• Analytics cookies: Help us understand traffic patterns and improve our site.
• Marketing cookies: Used to show relevant advertisements — only with your consent.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years as required under applicable Indian tax and accounting laws. You may request deletion of your account at any time (see Section 7).

6. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, secure databases, and access controls. While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to log out after each session on shared devices.

7. Your Rights

You have the following rights with respect to your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated personal data, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from promotional emails at any time using the link in any email or by contacting us.
• Data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please email us at support@maacare.store. We will respond within 30 days.

8. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites, including our social media pages on Instagram, YouTube, and Facebook. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: